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The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Requirements
• You are based in Kampala, Uganda.
• Minimum of 5 years of experience in a quality improvement role within the health services sector is required, with a preference for those who have specifically worked on Sexual and Reproductive Health (SRH) initiatives targeted at young people.
• Exposure to implementing health quality improvement audits.
• You have In-depth knowledge of modern Quality Management Systems and Processes.
• Confident and clear English communication skills - both written and verbal.
Responsibilities
• Tailoring quality assurance procedures and policies to suit local market needs, ensuring that all providers on the Tiko platform meet our quality standards.
• Understanding client requirements, using this knowledge to drive high-quality service implementation and foster provider accountability.
• Gathering feedback from stakeholders and beneficiaries, using it to recommend program improvements, and promote accountability among franchisors and individual Tiko providers.
• Evaluating and flagging any Triggerise systems and procedures that could compromise service quality.
• Managing Service Level Agreements with our diverse franchisors, monitoring for any breaches and maintaining all associated records and reports.
• Establishing and managing a pool of trained independent providers who adhere to our standards.
• Coordinating independent quality auditors to certify and audit providers.
• Continuously assessing training needs for providers and field employees, ensuring on-the-job training for Tiko clinics and pharmacies.
• Developing and maintaining quality reports and other relevant documentation.
Great News! We've discovered an exciting live job opportunity for a Service Quality Specialist position in Kampala. This job is currently open for hiring/recruiting by Fuzu, exclusively for you at Uganda Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Service Quality Specialist jobs in Kampala and Uganda at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Fuzu must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Fuzu and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Uganda, particularly within Kampala. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Kampala's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Kampala, additional details can be found on Kampala Wikipedia.
Service Quality Specialist jobs are available in Uganda.
Exploring the cost of living in Kampala. At Expertini.Com for Kampala , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Service Quality Specialist in Kampala varies, but the standard pay scale is rated "Standard" in Kampala. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Fuzu follow the application process following the "Apply Now" button at Uganda Jobs Expertini and also you can visit Fuzu official career page and follow their application process.
Key qualifications for Service Quality Specialist typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Service Quality Specialist positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Service Quality Specialist on Uganda Jobs Expertini.
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