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Urgent! Project Manager Job Opening In Kampala – Now Hiring Point. Your Marketing Investment Partner

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Project Manager

Project Manager



Job description

JOB TITLE:

Project Manager

 

MAIN PURPOSE OF THE JOB:

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule.

Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction.

It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

 

Key Performance Indicators (KPI’s):


  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=1 data-aria-level=1>Customer Lifetime Value (CLV)

  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=2 data-aria-level=1>Net Promoter Score (NPS)

  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=3 data-aria-level=1>Customer Satisfaction Score (CSAT).

  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=4 data-aria-level=1>Delivery on-time & In Full (OTIF)

  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=5 data-aria-level=1>Organic Revenue Growth & Profitability

  • data-font=Symbol data-listid=15 data-list-defn-props={"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"multilevel"} aria-setsize=-1 data-aria-posinset=6 data-aria-level=1>Efficiency & Effectiveness

 

Key Performance Areas (KPA’s):


  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=1 data-aria-level=1>Stakeholder engagement (Collaboration & Communication).

  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=2 data-aria-level=1>Fulfilment (Planning/Scheduling, Delivery).

  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=3 data-aria-level=1>Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)

  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=4 data-aria-level=1>Market Research (Innovation Initiatives)

  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=5 data-aria-level=1>Risk Management & Compliance (Awareness & Mitigation)

  • data-font=Symbol data-listid=7 data-list-defn-props={"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"?","469777815":"hybridMultilevel"} aria-setsize=-1 data-aria-posinset=6 data-aria-level=1>Client Retention (Relationships & Opportunity Generation

 

QUALIFICATION REQUIREMENTS:

Grade 12

Diploma and/or certification in related field

 

WORK EXPERIENCE:

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

 


Required Skill Profession

Business Operations Specialists



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    Unlock Your Project Manager Potential: Insight & Career Growth Guide


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